In the energy distribution business, meters often fail or inaccurately report energy consumption. When either of these happens, an exception is created. But all those exceptions need to be analyzed, prioritized, and tracked.
With almost two million customers, our client (a regional utility) has to efficiently and accurately manage all meter exceptions. Before Axelerate’s solution, their employees could only manage meter exceptions through an overcomplicated process—requiring logins for multiple systems, frequent emails, and Excel spreadsheets.
The Meter Exception Management System is built on the top of Windows Server 2008, SQL Server 2008, ASP.NET 4.0, Silverlight 4.0 and Workflow Foundation 4.0—and offers extensive reporting. Automatically managing data changes, it re-routes information according to company policies and business logic.
Because our client operates in a highly regulated environment, managing the security of the exception system was a key requirement. The authentication is ensured through an Active Directory, and the authorization is managed through a combination of roles and entitlements.
MEMS has also been designed to be scalable from the ground up. Presenting information through a web-based application, it offers the capabilities of traditional business applications (dialogs, printing, and other features) within the convenience of a web browser. Before implementing MEMS, it could take weeks—if not months—before a meter could be attended to. Now, priority meters can be attended immediately.
The King County Emergency Management Program specializes in disaster mitigation, preparedness, response and recovery to provide leadership and high-quality services that improve the safety of the public in King County. KCOEM turned to Axelerate to architect, design, build and support a scalable RIMS enterprise system.
The King County Department of Judicial Administration (DJA) asked Axelerate to design a programmatic replacement for the aging and inadequate King County Dept. of Judicial Administration’s (DJA) Public Print Queue (PPQ) application. DJA turned to Axelerate to provide a public printing and document management solutions.
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