Preventing Internal Friction and Software Misconfigurations
Developing Better Partner Connectivity
The 5-Second Story:
The Business Challenge
After our client’s engineers develop and improve features of a certain software package, its Global Change Operations (GCO) technical personnel are then in charge of installing, uninstalling, and managing those features on thousands of servers in data centers worldwide.
As new versions of two different software packages are released, the support matrix becomes more complex. For one particular feature, existing guides for installation and troubleshooting became outdated to the point where serious misconfiguration incidents were rising.
Axelerate’s Technical Writer reviewed the existing document set and consulted with the client’s engineers and architects, quickly grasping the feature’s functionality, its inherent complexity, and the shortcomings of the outdated documents. Editing and rewriting the content, our resource refined the logic of the procedural steps to meet the GCO audience’s needs.
To organize the information more effectively, our resource divided one long installation guide into three separate files—one for each of the currently supported versions of the software. Now, not only have misconfigurations reduced dramatically, so has the time it takes to resolve support issues.
Join Our Community
Build and Support a Scalable RIMS Enterprise System
Regional Incident Management System
The King County Emergency Management Program specializes in disaster mitigation, preparedness, response and recovery to provide leadership and high-quality services that improve the safety of the public in King County. KCOEM turned to Axelerate to architect, design, build and support a scalable RIMS enterprise system.
Replace a Public Print Queue Application
Public Records Printing System
The King County Department of Judicial Administration (DJA) asked Axelerate to design a programmatic replacement for the aging and inadequate King County Dept. of Judicial Administration’s (DJA) Public Print Queue (PPQ) application. DJA turned to Axelerate to provide a public printing and document management solutions.
Transforming Failure into a Competitive Advantage
Establishing an Effective Project Management Office
A leading wireless provider whose ERP had the highest failure rate in the organization, turned to Axelerate develop an efficient and effective project management office.
Planning the Future of a Groundbreaking Security Partnership
Industry Consortium for Advancement of Security on the Internet
Preparing for its public launch, ICASI needed to transition into truly delivering on its mission. They called upon Axelerate to envision and map their two-year plan.
Saving the Day with a Well-targeted Message
Preparing the Client’s First Annual Report
After an outside consultant failed to get traction on the office of the CTO’s annual report, an Axelerate resource quickly stepped in and rescued the project.
Winning the Client a $15.8 Million Grant
Smart Grid Investment
Snohomish PUD turned to Axelerate for strategic planning of their smart grid, winning a federal grant from the US Department of Energy.
Saving via Efficient Decommissioning of 186 Servers
Rapid Decommissioning of Legacy Equipment
Without further need for 186 legacy servers, our client needed someone to plan, schedule and execute an efficient transition.
Improving Productivity by 50% at a Regional Utility
Meter Exception Management System
Leveraging multiple technologies, this convenient web-based application consolidates processes and helps eliminate delays for our client.
Bridging the Gap Between Organizations and Their IT Departments
Zero Touch Provisioning 4.0
Zero Touch Provisioning 4.0 extends Forefront Identity Manager and System Center Configuration Manager, providing a self-service portal that’s easy for non-IT professionals to use.
Developing a Portal for Communicating with 640,000 Partners
Partner Program Team’s Capacity Planning
The Axelerate team developed a technology solution using ASP.NET 3.5, Ajax, SQL and SharePoint Server that provides our client and its partners with real-time business intelligence on products, sales, inventory and more.